What jobs do we do?
- Problems with loading, blank pages and 5XX errors.
- Impossibility of access to the administrative part or back office of Prestashop, Wordpress and Moodle.
- Fix update errors
- Overly slow load correction of systems.
- Recovery of web systems against hacks.
How long does it take to solve the fault?
It depends on the problem and the system, usually we can solve the incidents in 1 hour.
When do you start to repair the fault?
At the time of confirmation of payment, there is no lack of time for the start of work.
And if more time is needed to solve the problem?
In case we anticipate that the incidence will need more time than the initial one to be solved, we will inform you by email the final amount so you can make the payment.
Am I obliged to accept the increase in hours to solve the problem? If I do not accept, is the initial amount returned?
No, of course you are not obligated. In that case, the refund of the initial amount will not be made.
What if Code Plus can not resolve the incident through third-party causes?
If the incident is caused by third-party systems, of which intervention is needed, an attempt will be made to solve provisionally, while waiting for the third company to be available for your contact.
The repair Do you have a guarantee?
Yes, we offer a 24-hour guarantee that begins as soon as we communicate the completion of the work.
Why communication channel will Code Plus contact me?
We will always notify you and we will communicate with you through our emergency email in the email that you have indicated in your customer account.
Is refund of amounts allowed?
Yes, as long as Code Plus unilaterally rejects the work due to the impossibility to solve the problem before the start of the same. In that case, we will notify you by email that we can not solve the problem and we will refund the full amount at the same time.